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Role of the Navigator

Jennifer Bires explains some of the ways she helps her patients in her role as a social worker.
Deidra Teoh, Carolyn Allsen, and Jessica Burgess provide an overview of how they communicate their role as a navigator when first meeting with patients or caregivers.
Rachelle Goerke insists that navigators ensure patients remain in the system and are highly satisfied.
Rachelle Goerke explains what she does as a Director of Oncology Navigation.
Linda Penwarden explains why navigators are so important to the cancer care team.
Melissa Shields and Elissa Redding break down their goals and responsibilities as navigators.
Danelle Johnston, Vicki Kennedy, and Tricia Strusowski agree that administrators often don't understand what navigators do. They provide information on resources that support the role of the navigator.
The metrics panel provides practical advice for starting and maintaining successful navigation programs and for using the AONN+ standardized metrics to define and streamline processes across multiple disease states.
Lillie Shockney notes that are many assessment tools available to navigators. Tricia Strusowski goes on to provide examples of how her institution handles key points of contact and process mapping.
Lillie Shockney asks AONN+ conference attendees if physicians understand the role of the navigator, and one navigator says the standardized metrics really help to communicate roles and responsibilities.
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