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Standardized Metrics

Danelle Johnston talks about applying timeliness of care and retention metrics to various disease states.
Lillie Shockney asks AONN+ conference attendees if physicians understand the role of the navigator, and one navigator says the standardized metrics really help to communicate roles and responsibilities.
Tricia Strusowski refers to the standardized metrics source document to help navigators determine their caseload. The metrics panel then addresses how navigators can set their patients' expectations regarding treatment and boundaries.
Tricia Strusowski notes that determining appropriate caseloads is a challenge and provides insight into the steps the AONN+ Metrics Subcommittee is taking to establish benchmarks.
The metrics panel provides an AONN+ member with suggestions on how to work within restrictive parameters to track patients and measure ROI.
Vicki Kennedy, Danelle Johnston, and Tricia Strusowski reflect on when and how to best begin implementing standardized metrics, suggesting it might be best to start small and to build relationships in order to build a tangible case to make about the value of the navigator.
Vicki Kennedy, Danelle Johnston, and Tricia Strusowski understand that navigators are continually faced with different demands regarding what to measure, and they explain how to incorporate the AONN+ navigation metrics into existing processes.
Tricia Strusowski identifies a few different examples of simple metrics that are also a part of value-based cancer care.
Tricia Strusowski, Danelle Johnston, Lillie Shockney, and Linda Burhansstipanov discuss the need for navigators to become more business savvy. They explain how the AONN+ standardized metrics will help navigators demonstrate ROI and help administrators identify how well processes are working.
Tricia Strusowski and Linda Burhansstipanov outline the goals of the Metrics Subcommittee and explain how achieving these goals will help to define what navigators do, track productivity, and measure the success of navigation programs.
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