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Standardized Metrics

A recurring discussion among the attendees at the 2013 Academy of Oncology Nurse & Patient Navigators (AONN+) Conference was “What are different navigators measuring?” This appears to be a daunting task for nurse navigators, and I would encourage you to review previous expert commentaries on the AONN+ website.
A consistent worry or concern that is shared among navigators is the measurement of what navigators do on a daily basis. The excuse that “we are just nurses” is not acceptable. Nurses assess, plan, implement and evaluate on a daily basis so navigators can do the same. A navigation assessment/evaluation/measure can demonstrate the benefit of the program to the organization and demonstrate value.
Navigators are surrounded by metrics every day. The following examples are taken from the session at the Third Annual Navigation and Survivorship Conference titled Navigation in the Age of Personalized Cancer Care.
Pick up an oncology journal, attend national meetings…one will hear the term medical home. No, it is not a physical place for medical staff to retire and enjoy the golden years. It is a model of care that is “valued based”. Payers, insurance companies, are sending the message to the oncology world that the high cost of cancer care must be addressed.
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