If a cancer patient's insurance company declines coverage of a specific treatment or drug, the denial can be appealed internally or it can be taken to an external medical review.
Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, and Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, share some of their most poignant experiences from their navigation practice in the United States and in other countries.
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