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Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, discuss the possibilities that the metrics study presents for individual navigation programs, the ways in which navigation programs can apply the metrics, and in turn, share what they have learned with the larger navigation community.
Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, say that while metrics data collection can seem dry, metrics can lead to better outcomes for their patients and improvements in their programs.
July 17, 2020 | Video Library
Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, describes the healthcare system in her home country, Guatemala. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, identifies some of the barriers to care in her country.
Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, explains how nurse navigators are being trained to serve more patients, especially indigenous peoples. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, explains that the concept of navigation is relatively new in South Africa. She discusses a pilot program there that focused on patients with breast cancer.
Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, describes the differences in navigation in Guatemala versus the United States. Navigators face challenges with time, money, and data collection. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, says that South African navigators encountered suspicion from patients, which led to a marketing campaign to introduce navigation.
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