Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, explains how nurse navigators are being trained to serve more patients, especially indigenous peoples. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, explains that the concept of navigation is relatively new in South Africa. She discusses a pilot program there that focused on patients with breast cancer.
Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, describes the differences in navigation in Guatemala versus the United States. Navigators face challenges with time, money, and data collection. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, says that South African navigators encountered suspicion from patients, which led to a marketing campaign to introduce navigation.
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