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Standardized Metrics

Lillie Shockney asks AONN+ conference attendees if physicians understand the role of the navigator, and one navigator says the standardized metrics really help to communicate roles and responsibilities.
Tricia Strusowski refers to the standardized metrics source document to help navigators determine their caseload. The metrics panel then addresses how navigators can set their patients' expectations regarding treatment and boundaries.
Tricia Strusowski notes that determining appropriate caseloads is a challenge and provides insight into the steps the AONN+ Metrics Subcommittee is taking to establish benchmarks.
The metrics panel provides an AONN+ member with suggestions on how to work within restrictive parameters to track patients and measure ROI.
Vicki Kennedy, Danelle Johnston, and Tricia Strusowski reflect on when and how to best begin implementing standardized metrics, suggesting it might be best to start small and to build relationships in order to build a tangible case to make about the value of the navigator.
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