Standardized Metrics

Metrics Help Explain the Role of the Navigator

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Lillie Shockney asks AONN+ conference attendees if physicians understand the role of the navigator, and one navigator says the standardized metrics really help to communicate roles and responsibilities.

When Do Navigators Close Out Their Cases?

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski refers to the standardized metrics source document to help navigators determine their caseload. The metrics panel then addresses how navigators can set their patients' expectations regarding treatment and boundaries.

Caseloads and Metrics

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski notes that determining appropriate caseloads is a challenge and provides insight into the steps the AONN+ Metrics Subcommittee is taking to establish benchmarks.

Advice for Using Standardized Metrics for ROI

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
The metrics panel provides an AONN+ member with suggestions on how to work within restrictive parameters to track patients and measure ROI.

Practical Advice for Implementing Metrics

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Vicki Kennedy, Danelle Johnston, and Tricia Strusowski reflect on when and how to best begin implementing standardized metrics, suggesting it might be best to start small and to build relationships in order to build a tangible case to make about the value of the navigator.

Aligning AONN+ Navigation Metrics With Other Quality Measures

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Vicki Kennedy, Danelle Johnston, and Tricia Strusowski understand that navigators are continually faced with different demands regarding what to measure, and they explain how to incorporate the AONN+ navigation metrics into existing processes.

Simple Value-Based Navigation Metrics

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski identifies a few different examples of simple metrics that are also a part of value-based cancer care.

Standardized Metrics and Return on Investment

Linda Burhansstipanov, MSPH, DrPH,Sharon S. Gentry, MSN, RN, HON-ONN-CG, AOCN, CBCN,Danelle Johnston, MSN, RN, HON-ONN, OCN,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski, Danelle Johnston, Lillie Shockney, and Linda Burhansstipanov discuss the need for navigators to become more business savvy. They explain how the AONN+ standardized metrics will help navigators demonstrate ROI and help administrators identify how well processes are working.

Developing Tools To Measure Navigation Programs

Linda Burhansstipanov, MSPH, DrPH,Sharon S. Gentry, MSN, RN, HON-ONN-CG, AOCN, CBCN,Danelle Johnston, MSN, RN, HON-ONN, OCN,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski and Linda Burhansstipanov outline the goals of the Metrics Subcommittee and explain how achieving these goals will help to define what navigators do, track productivity, and measure the success of navigation programs.

Using Metrics to Take Navigation to the Next Level

Tricia Strusowski, RN, MS
Tricia Strusowski stresses the importance of getting navigators involved in a patient's cancer care as soon as possible and believes the AONN+ standardized metrics can help navigators take patient care to the next level.