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Standardized Metrics

AONN+ is proud to announce the release of its white paper, Academy of Oncology Nurse & Patient Navigators Announces Standardized Navigation Metrics. The white paper addresses the history of navigation, the motivation for creating the standardized metrics, and how it is going to be applied.
Danelle Johnston believes standardized metrics are invaluable to navigation as they help to define the role of the navigator and clarify return on investment, the patient experience, and clinical outcomes.
Vanessa Rodriguez explains why standardized metrics are important as they help define roles and responsibilities in navigation.
Navigation programs can help with sustainability of the field by capturing core metrics on barriers identified, interventions to reduce barriers, numbers and types of patients served.
We have shared with our AONN+ members how the Oncology Care Model (OCM) is being used to highlight value and cost efficiency. The OCM success is based on collection of data in regard to specific outcomes. This falls in line with the Institute of Medicine (IOM) Ensuring Quality Cancer Care report, that recommends quality care to be measured using a core set of metrics.
The Navigation Metrics Team met recently to discuss the development of evidenced-based metrics within navigation related to the various components of care with the goal of rolling out these metrics and making them available so that every program can utilize them.
A recurring discussion among the attendees at the 2013 Academy of Oncology Nurse & Patient Navigators (AONN+) Conference was “What are different navigators measuring?” This appears to be a daunting task for nurse navigators, and I would encourage you to review previous expert commentaries on the AONN+ website.
A consistent worry or concern that is shared among navigators is the measurement of what navigators do on a daily basis. The excuse that “we are just nurses” is not acceptable. Nurses assess, plan, implement and evaluate on a daily basis so navigators can do the same. A navigation assessment/evaluation/measure can demonstrate the benefit of the program to the organization and demonstrate value.
Navigators are surrounded by metrics every day. The following examples are taken from the session at the Third Annual Navigation and Survivorship Conference titled Navigation in the Age of Personalized Cancer Care.
Pick up an oncology journal, attend national meetings…one will hear the term medical home. No, it is not a physical place for medical staff to retire and enjoy the golden years. It is a model of care that is “valued based”. Payers, insurance companies, are sending the message to the oncology world that the high cost of cancer care must be addressed.
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