Standardized Metrics

Part 1: Program Evaluation….Process Improvement…Satisfaction Questionnaire…the Bottom Line Is “Metrics”

Sharon S. Gentry, MSN, RN, HON-ONN-CG, AOCN, CBCN
A consistent worry or concern that is shared among navigators is the measurement of what navigators do on a daily basis. The excuse that “we are just nurses” is not acceptable. Nurses assess, plan, implement and evaluate on a daily basis so navigators can do the same. A navigation assessment/evaluation/measure can demonstrate the benefit of the program to the organization and demonstrate value.

Part 2: Program Evaluation….Process Improvement…Satisfaction Questionnaire…the Bottom Line Is “Metrics”

Sharon S. Gentry, MSN, RN, HON-ONN-CG, AOCN, CBCN
Navigators are surrounded by metrics every day. The following examples are taken from the session at the Third Annual Navigation and Survivorship Conference titled Navigation in the Age of Personalized Cancer Care.

Medical Homes

Sharon S. Gentry, MSN, RN, HON-ONN-CG, AOCN, CBCN
Pick up an oncology journal, attend national meetings…one will hear the term medical home. No, it is not a physical place for medical staff to retire and enjoy the golden years. It is a model of care that is “valued based”. Payers, insurance companies, are sending the message to the oncology world that the high cost of cancer care must be addressed.