Working with patients dealing with challenging medical conditions can be meaningful for many healthcare professionals. It can also lead to frustration and burnout.
In 1997, President Clinton established the Advisory Commission on Consumer Protection and Quality in the Health Care Industry to report on changes in the healthcare system and recommend ways to improve.
Patient-centered communication is effective communication that considers the information needs of patients and is sensitive to socioeconomic and cultural backgrounds.
Dealing with ambiguity is a part of every patient navigator’s job. You may often be asked to make decisions without having all of the available information.
Patients who are involved in their care, including those from underserved populations, are more satisfied with their care, engage in healthier behaviors and frequently have better health outcomes.