Standardized Metrics

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, review some of the exciting avenues the metrics study opens. Taking these insights to the next level will help with empowering navigators to improve performance and to identify opportunities for change.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, suggest ways in which administrators can learn from and implement some of the insights gleaned from the study.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, discuss the possibilities that the metrics study presents for individual navigation programs, the ways in which navigation programs can apply the metrics, and in turn, share what they have learned with the larger navigation community.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, say that while metrics data collection can seem dry, metrics can lead to better outcomes for their patients and improvements in their programs.

AONN+ Metrics Subcommittee Co-Chairs Danelle Johnston and Tricia Strusowski describe how the AONN+ National Navigation Metrics study attempts to find a way to measure progams and performance in order to demonstrate the ways in which oncology navigators impact patient experience and outcomes, and providers' return on investment.

AONN+ Metrics Subcommittee Co-Chairs Danelle Johnston and Tricia Strusowski describe the oncology navigation metrics and qualitative study they worked on with the American Cancer Society. Looking at all models of oncology navigation and at their standardization, their barriers, and their tools has led to a number of insights and breakthroughs for the AONN+ metrics study team.

AONN+ Metrics Subcommittee Co-Chairs Danelle Johnston and Tricia Strusowski suggest ways to use your metrics once you have them. Use the "gems" within your grasp and start slowly, with a focused story.

AONN+ Metrics Subcommittee Co-Chairs Danelle Johnston and Tricia Strusowski give a quick overview on the best way to begin collecting oncology navigation metrics, and why to do so. They offer strategies for getting the data out in front of the people who need to hear the oncology navigator's story through the data.

Katherine Sharpe, SVP ACS, relates how standardized metrics play a key role in replicating successful programs and in determining their impact.

How to get the support you need. Crystal Dugger recommends ways to cultivate relationships with stakeholders that will result in better outcomes.